01 — Case Study← Index

The Next Chapter of Chaumet in China

A strategic growth framework for the next generation of luxury clients — turning female self-purchase into lifetime loyalty.

Brand
Chaumet · LVMH
Discipline
Brand & Client Strategy
Market
Greater China
Year
2025
The Next Chapter of Chaumet in China
01ContextThe Market

China remains critical for luxury jewellery, while consumer motivations are undergoing structural change.

USD 8.9B
China luxury jewellery revenue estimate, 2025
–55%
Marriage registrations, 2013 → 2024
60% / 37%
Female share of China luxury goods market / self-wear share of jewellery retailer sales
77.3%
Laopu Gold customer overlap with LV, Hermès, Cartier, Bvlgari & Tiffany shoppers
02PositionHeritage Meets a New Consumer Era
Chaumet boutique
Chaumet today
46 boutiques across Greater China
31 boutiques in Mainland China, 19 cities
~1/4 of the global retail network
Tmall Luxury Pavilion flagship launched 2024
The opportunity
Social media drives luxury consumption

KOL ecosystems have become key drivers of discovery, trust and purchase consideration.

Heritage requires cultural relevance

Consumers engage most strongly with narratives adapted to contemporary Chinese culture.

Emerging cities fuel growth

Hangzhou, Chengdu, Chongqing and Nanjing are becoming important luxury growth markets beyond tier-one hubs.

03Strategic DirectionSelf-Definition

Self-definition as a global narrative.

Self-reward and self-expression are increasingly replacing traditional gifting and romance-led purchase occasions. Jewellery becomes a symbol of personal achievement, self-recognition and individual expression — rather than solely romantic milestones.

Chaumet craftsmanship
04Segment StrategyBuilding Lifetime Client Value

Different segments require different engagement models, but all contribute to a long-term client development journey.

Chaumet customer lifecycle journey
Bee de Chaumet · Liens
Journey stage — First purchase

Expressive Gen Z

8–12 million emerging professionals, 20–30, in marketing, media, technology and creative industries across Tier 1 and emerging Tier 2 cities.

Spending
€1,000 – €5,000
Motivation
Self-expression, milestone celebration, lifestyle participation
Channels
Social media, KOLs, celebrity ambassadors, travel retail
Hero product
Bee de Chaumet · Liens
Joséphine · Bee de Chaumet
Journey stage — Membership

Career Millennial

4–6 million senior professionals, 30–40, in finance, technology, consulting and creative industries in Tier 1 cities.

Spending
€5,000 – €20,000
Motivation
Self-achievement, personal milestones, refined lifestyle expression
Channels
Boutiques, private client events, curated social content, peer recommendation
Hero product
Joséphine · Bee de Chaumet
High jewellery
Journey stage — Loyal client

Milestone Woman

50–150 thousand entrepreneurs, senior executives, family office principals and cultural patrons, 40–55+, in Tier 1 cities and international destinations.

Spending
€20,000 – €50,000+
Motivation
Legacy building, family milestones, emotional continuity, meaningful collecting
Channels
Dedicated client advisors, private events, personal referrals, VIP experiences
Hero product
High jewellery
05Celebrity StrategyAwareness & Demand

Celebrity as an engine of awareness and demand.

Wang Anyu
Wang Anyu
Expressive Gen Z
Xin Zhilei
Xin Zhilei
Career Millennial
Guo Jingjing
Guo Jingjing
Milestone Woman
06RoadmapFrom Awareness to Long-Term Value
Phase 1

Foundation

Ambassador launch
Shanghai exhibition
KOL activation
Phase 2

Conversion

Exhibition expansion
Heritage masterclass
VIC programme launch
Phase 3

Institutionalisation

Permanent exhibition
Full VIC tiering
Relationship deepening
Success metrics
Brand
Top 3 recall
Organic mentions
Cultural visibility
Client
+40% VIC growth
Self-purchase >35%
CRM growth
Financial
3× LTV / CAC
Higher retention
Revenue growth
07Defining the Next ChapterReposition · Recruit · Retain
Reposition
Own earned female distinction
Recruit
Make entry jewellery the first step of lifetime client development
Retain
Build loyalty through recognition, access and belonging

“In China’s next chapter of luxury consumption, heritage will remain the foundation, but relevance will define growth.”

Chaumet high jewellery tiara